HTM100 Introduction to the Hospitality Industry
Helps students and employees understand the broad range of factors that influence and
affect tourism. Includes research and marketing methods. An important course if your
operation depends heavily on tourism. HTM333 Front Office
Procedures
Your staff can increase front office efficiency and help sales grow with the knowledge
gained from this course. Includes yield management techniques and the latest compute
technology. Shows how front office activities and functions affect other departments and
stresses how to manage the front office to ensure that your property's goals are met.
HTM338 Housekeeping Management
Students and supervisory staff will learn what it takes to manage this vital department.
Provides a thorough overview, from the big picture of maintaining a quality staff,
planning, and organizing, to the technical details of cleaning each area of the hotel.
HTM250 Hospitality Supervision
Gives supervisors and aspiring supervisors the information they need to excel in the
hospitality industry. Covers how to recruit, select, and train; increase productivity;
control labour costs; effectively communicate; manage conflict and change; and use time
management techniques
HTM469 Hospitality
Industry Computer Systems
Gives employees a thorough understanding of hospitality computer technology and the
management of information systems. Features applications for all functional areas,
including reservations, rooms, food and beverage, sales and event management, and
accounting. Employees learn to improve efficiency while serving guests better.
HTM349 Food and
Beverage Service
Helps supervisors and
managers plan for and successfully manage the different types of food and beverage
operations in a hotel or motel, including coffee shops, gourmet dining rooms, room
service, banquets, and much more. Can be easily tailored to the unique needs of your
property.
HTM472 Hospitality Sales & Marketing
Build a top-flight sales team with creative, successful sales and marketing programs that
really work. Features new ways to sell rooms and food and beverage services to business
and leisure travellers, travel agents, and meeting planners. Industry pros give tips on
sales programs and advertising strategies that worked for them, as well as suggestions for
playing up the unique features of your property.
HTM-241 Food and Beverage Management
Shows how to profitably manage a food service operation in order to satisfy guests.
Employees learn how to give guests the highest priority as all details of a food and
beverage operation are planned, implemented, and evaluated.
HTM424 Resort Management and Development
Your staff will learn how to increase your
property's share of the growing leisure and convention markets with the successful resort
concepts contained in this course. Shows how to take advantage of the skyrocketing demand
for "mini-vacations." Includes the concierge function, computer systems, and
health club/spa facility management.
HTM313 Contemporary Club
Management
Introduces you to the unique world of private
club management. From crunching the numbers to providing impeccable service, this course
explores the issues that today's club managers face every day. Loaded with case studies,
interviews with club managers and sample contracts.
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