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HTM303   Managing for Quality in the Hospitality Industry

This is designed to acquaint students with quality and leadership issues facing today's hospitality industry. There are chapters on the Malcom Baldrige National Quality Award, continuous improvement, quality service, power and empowerment, communication skills, goal setting, high performance teams, diversity, managing organizational change, and strategic career planning.

HTM355    Hospitality Industry Training
Training is the key to keeping pace with the industry's changing demands worldwide. Show your staff how to develop, conduct, and evaluate one-on-one and group training that will reduce turnover, improve job performance, and help your organization attain its goals. Contains a wealth of ideas that can be put to use right away!

HTM356    Human Resources Management
Written in practical terms to give your managers and supervisors solutions to today's sensitive problems. Explains how to fulfill the requirements of the Americans With Disabilities Act (ADA) and other employment and workplace laws. Covers the latest strategies for attracting a wider range of applicants, minimizing turnover, reducing productivity losses, and much more.

HTM250   Hospitality Supervision

Gives supervisors and aspiring supervisors the information they need to excel in the hospitality industry. Covers how to recruit, select, and train; increase productivity; control labour costs; effectively communicate; manage conflict and change; and use time management techniques

HTM000  Select Any Course as an Elective

26 different courses are available covering every area of hospitality operations.   Choose the specific topic you want. Learn new methods and approaches that apply directly to your job

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Last Updated December 31, 2005