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PROGRAM COURSE OUTLINE

HTM100  Introduction to the Hospitality Industry
This course is designed to provide students with basic understanding of the lodging and food service industry by tracing the industry's growth and development--both nationally and internationally, by reviewing the organization of hotel and food and beverage operations, and by focusing on industry opportunities and future trends.

HTM333  Managing Front Office Operations
Front Office staff can increase front office efficiency and help sales grow with the knowledge gained from this course. Includes yield management techniques and the latest compute technology. Shows how front office activities and functions affect other departments and stresses how to manage the front office to ensure that your property's goals are met.

HTM338  Housekeeping Management
Students and supervisory staff will learn what it takes to manage this vital department. Provides a thorough overview, from the big picture of maintaining a quality staff, planning, and organizing, to the technical details of cleaning each area of the hotel.

HTM469  Hospitality Industry Computer Systems

Gives employees a thorough understanding of hospitality computer technology and the management of information systems. Features applications for all functional areas, including reservations, rooms, food and beverage, sales and event management, and accounting. Employees learn to improve efficiency while serving guests better.

HTM251   Hospitality Supervision
Gives supervisors and aspiring supervisors the information they need to excel in the hospitality industry. Covers how to recruit, select, and train; increase productivity; control labour costs; effectively communicate; manage conflict and change; and use time management techniques

HTM349   Food and Beverage Service
Helps supervisors and managers plan for and successfully manage the different types of food and beverage operations in a hotel or motel, including coffee shops, gourmet dining rooms, room service, banquets, and much more. Can be easily tailored to the unique needs of your property.

HTM472  Hospitality Sales & Marketing
Build a top-flight sales team with creative, successful sales and marketing programs that really work. Features new ways to sell rooms and food and beverage services to business and leisure travelers, travel agents, and meeting planners. Industry pros give tips on sales programs and advertising strategies that worked for them, as well as suggestions for playing up the unique features of your property.

HTM446  Purchasing for Hospitality Operations

Provides the background every graduate will need in on how to develop and implement an effective purchasing program, focusing on issues pertaining to supplier relations and selection, negotiation, and evaluation. The course includes in-depth material regarding major categories of purchases.

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Last Updated December 31, 2005